How can we help?

The current box contents are listed on the product page. If you need to check a specific production batch, contact our support team.

Follow the quick-start card supplied with your pitcher. Setup and cartridge-priming instructions can vary by cartridge version, so use the guide in your box or ask support for the current steps.

Fill time varies with tap-water quality and cartridge age. The current expected flow range is published with the product specifications.

Yes. Loose carbon dust from a new block comes out in the first fill, which is why we ask you to pour the first pitcher away. If it continues past the second fill, rinse the cartridge again under the tap and write to us.

Check the current product dimensions against your refrigerator shelf before purchase. Filtered water should be stored covered and refreshed regularly.

Use cold or room-temperature tap water only. Check the current care guide for the permitted temperature range.

Customers who order directly receive cartridge information with their order. If you purchased elsewhere, use the registration page when available or contact support.

The current material specification is listed on the product page and packaging for your production batch.

See the current product and cartridge material specification for the exact composition of every component that comes into contact with water.

Follow the care guide supplied with the pitcher. Remove the cartridge before cleaning, keep the walnut lid out of the dishwasher, and check the guide for the current dishwasher instructions for the remaining parts.

Rinse the glass and funnel weekly. Once a month, wash with warm water and a little unscented soap, then rinse well. Limescale on the glass comes off with diluted white vinegar. Take the cartridge out before you wash anything.

Keep it dry and out of the dishwasher. Wipe spills, let it air dry, and every few months rub in a drop of food-safe mineral or walnut oil to keep the grain nourished. Wood changes colour slightly with time; that is the point of it.

The current total and funnel capacities are listed in the product specifications.

If the pitcher arrives damaged, photograph the product and packaging and contact support. Current replacement-part availability and pricing are shown in the store or provided by support.

Replacement-part availability changes over time. Check the store or contact support for the current list.

Condensation. Cold water in a room-temperature glass will sweat, especially in summer. Set it on the linen coaster or a cloth if it bothers you; it is not a leak.

Clean for most municipal tap water: takes out PFAS, lead, chlorine and microplastics and keeps the minerals. Alkaline if your water tastes flat or heavy and you want magnesium and a higher pH. Softener if you have hard water: limescale in the kettle, a film on your tea. The comparison shows them side by side.

Use the replacement interval printed on your cartridge packaging and in the current product guide. Water quality and usage can shorten service life.

Three ways: the reminder email we send from the day your cartridge ships, the date you wrote on the tube when you fitted it, or the water itself: a slower fill or the chlorine taste creeping back means the block is full. On the Refill Plan the next cartridge simply arrives.

Use the replacement and priming steps printed on the new cartridge packaging. If the cartridge does not seat correctly, contact support.

Yes. All three have the same click-in fit, so you can change at any point. On the Refill Plan, change the cartridge type in your account before the next order ships.

Follow the priming instructions printed on the cartridge packaging before the first use.

Disposal options depend on your local waste rules and the cartridge version. Check the packaging or contact support for the current route.

No, in both directions. The click mount is Duryn's own, patented design, and it only works with Duryn cartridges.

It is not dangerous, but it stops doing its job. A full carbon block lets contaminants through, and a cartridge left wet for months can grow bacteria. Change it at 3 months, and if the pitcher has sat unused for more than a week, pour the first fill away.

Sediment or scale on the surface of the block. Take the cartridge out, rinse it under the tap and refit it. If the flow does not recover, the block is full; replace it. Hard water shortens the life of every carbon cartridge, which is one reason the Softener exists.

Keep spare cartridges sealed in their original packaging, in a cool and dry place away from strong smells, and use them before the date printed on the package.

PFAS, lead, arsenic, chlorine, microplastics, VOCs, pesticides and more than 200 contaminants in total, tested by independent laboratories to NSF/ANSI protocols. Every contaminant, the protocol and the measured reduction are on the lab results page.

The Duryn One is intended for treated tap water and is not a substitute for disinfection. See the current lab-results page for tested reductions and stated limitations.

Current certifications, laboratory protocols, report references and public listings are maintained on the lab-results page.

No. The Duryn One is designed for municipally treated tap water in Europe, the UK and North America. Water of unknown quality needs disinfection before any carbon filter.

See the lab-results page for the current PFAS test scope, protocol and published figures.

See the lab-results page for the current particle-size range, protocol and published reduction figures.

See the lab-results page for the current chlorine, taste, odour and chloramine claims.

The Softener cartridge does; the Clean and Alkaline cartridges leave hardness alone. Softener uses an ion-exchange stage, with no salt, to take out the carbonate hardness that becomes scale in kettles and coffee machines.

The Alkaline cartridge is designed to change the mineral profile. See its product page and current lab report for the published pH range.

The Duryn One reduces lead, which matters for infants, but filtering is not sterilising. Follow your health authority's advice on preparing formula, including boiling where it is recommended.

Yes. Summaries are on the lab results page, and we email the full reports on request.

Available pack sizes, delivery frequencies, discounts and shipping terms are shown before checkout. You can manage an active plan from your account.

Current one-time and Refill Plan prices are shown on each cartridge product page and at checkout in your selected market.

Open the Refill Plan area in your account to see the controls currently available for your subscription. If you cannot access it, contact support.

Yes, from your account, any time before the next order ships. Many people run Clean for most of the year and switch to Softener when the kettle starts scaling.

Your checkout and account show the billing schedule for the selected plan. Any advance notice is sent to the email attached to the subscription.

Open your account to review the payment status and update the payment method. Contact support if the plan does not resume.

In your account, under Refill Plan. Changes made before an order is prepared apply to that order.

Eligibility and time limits for returning a delivery are stated in the current refund policy.

Available destinations, shipping methods, thresholds and prices are shown for your market at checkout.

The current delivery estimate is shown at checkout. A tracking link is sent when the order leaves the warehouse.

The dispatch confirmation identifies the fulfilment route for your order. Contact support if you need the origin before ordering.

Taxes and duties depend on the destination and current local rules. Review the amount shown at checkout and the shipping terms for your market.

The dispatch email has the tracking link, and your account shows the status of every order. Tracking can take a day to update after dispatch.

If the order has not been prepared, yes; write to us straight away with the order number. Once it has left the warehouse we can ask the courier to redirect, but cannot promise it.

Send a photo of the damage and the box to us within 48 hours of delivery and we send a replacement at no cost. Keep the packaging until it is sorted; the courier sometimes asks to see it.

Join the waitlist for the current release window and first-access information.

Follow the instructions and deadlines in your deposit confirmation email. If you cannot find it, contact support with the payment email.

The current packaging materials are listed on the product page and on the packaging for your production batch.

Available gift options appear at checkout. If no gift option is shown for your market, contact support before ordering.

Probably. Join the waitlist and pick your country; that is how we decide where to open next.

The current guarantee period, eligible markets and return-shipping terms are stated in the refund policy.

You can cancel any order within 14 days of receiving it, for any reason, and receive a full refund including the standard delivery cost. Return the goods within 14 days of telling us. The model withdrawal form is in the refund policy.

Use the contact form with your order number. The team will provide the current return instructions and address in line with the refund policy.

The current warranty period, covered components, exclusions and statutory-rights information are stated in the warranty and refund policies.

Photograph the glass and packaging, keep the order number, and contact support. The team will assess coverage and provide current replacement options.

Take it out, rinse it and refit it until it clicks. If it still leaks or barely flows, it is faulty; write to us and we send a replacement without asking for the old one back.

Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact and MB WAY. The options shown at checkout depend on your country.

Euro, pound sterling, US dollar, Canadian dollar and Swiss franc. Choose your country at the top of the page and prices switch, including on the Refill Plan.

Invoice availability and required company details depend on the market. Contact support with your order number for the current process.

Enter an eligible code at checkout. The checkout will show whether it can be combined with the current Refill Plan offer.

Not for a one-time order. The Refill Plan lives in your account, so we create one for you when you start a plan; you log in with a code sent to your email, no password to remember.

The storefront language selector shows the currently available site languages. Use the contact page to check support-language availability.

Current company and operator information is published in the legal notice and on Our story.

Current design, manufacturing, assembly and testing locations are listed on the product page and packaging.

Use the contact form with the quantity and destination to request current trade availability and pricing.

Yes. Apply through the affiliate programme; creators and water-quality writers are welcome.

Use the contact form and identify the publication and deadline to request the current press materials.